We want you to be delighted with your order and the service you receive from Candle and Blue Interiors. However, for your extra peace of mind all purchases are covered by our 14-day Exchange or Refund Promise. If you are not entirely satisfied with your purchase you can return your order, in full or part, and we will refund the full cost (We do not offer a free returns service.) or, if you prefer, provide an exchange of equal value.
To receive a refund or exchange, email us at firstname.lastname@example.org or phone 01284 624078 in the first instance stating your order number, name and contact details and whether you would like a refund or exchange. Then simply return the goods to us, in their original condition including tags and packaging, within 14 calender days of receipt.
It is always advisable to obtain a proof of postage certificate, as you will be responsible for the item or items until they reach us. We advise taking out postal insurance to cover the cost of the items value.
Please read our T & C’s for further information on furniture made to your specification.